Hey everyone,
As you probably have noticed, the forums were down for the last few days. From what I can gather the ISP hosting nxtasy.org, aplus.net, has recently been sold to a new owner. As part of the sale, sites hosted on a shared server are all being “upgraded” to a new datacenter in Florida. There are messages from many disgruntled aplus.net customers who have experienced numerous problems as a result of this move.
“Aplus.net is currently upgrading customers to an enhanced hosting platform which will allow you to take advantage of a variety of new services over the coming months. The upgrade is over halfway complete and has been successful overall.”
“As with any platform change there have been a few bumps along the road though. If you are experiencing account problems during this process, we would like to apologize for any inconvenience this may have caused you.”
“We recognize that many of you use this forum to express your frustrations. However, due to privacy concerns we will no longer address account issues on the Aplus.net forum. If you need additional account assistance, please email escalations.support@cs.aplus.net and a member of the Aplus.net escalations team will follow up with you.”
I began a series of strongly-worded emails with the above email address on Monday. Yesterday evening I finally received a response.
“Good evening, I’m the Escalation Manager for Aplus.net and will be taking over your issue from support to make sure we have our migration team take a look into this tomorrow. Since it’s the holiday we will email you updates unless your request otherwise. Our teams will be working tomorrow so we’ll get you an update throughout the day as soon as we have it.”
As of Thursday, 11/26/2009, at 6pm CST the forums are back up and running again. Hopefully aplus.net will get their act together and avoid breaking them again as they continue their “upgrade” process.
John Hansen